HP Work from Anywhere Services

Making work from anywhere work for everyone

Desk Side Support

IT teams need support to monitor, manage, and maintain a distributed fleet of devices for a hybrid workforce. HP Desk Side Support provides this much-needed assistance by helping users to troubleshoot and overcome technical difficulties.

Remote or on-site users are supported depending on the severity of the issues they face. It begins with firstlevel remote troubleshooting after users send an incident notification to HP’s Remote Support Team. An engineer will be assigned to provide more significant support on-site to take action on issues of greater complexity.

HP Desk Side Support relieves the pressure on IT teams to tend to every single problem that users encounter, helping to reduce device and operational downtime. With experts, efficient service, and comprehensive support delivered to the user’s residence; HP Desk Side Support ensures that IT teams and users alike can remain productive and focused on key business initiatives.

How you benefit:

Knowledgeable experts, efficient service, and comprehensive support that relieves the pressure on IT teams
Support provided to user’s residence when required
Reduced device and operational downtime

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