Customer delivery inspection form

CDI Request form for HP customers

Request a free on-site Custom Delivery Inspection (CDI) for suspicious printing supplies deliveries

The HP Anti Counterfeiting and Fraud (ACF) Programme for channel partner and customer protection in EMEA

Simply fill in and submit this form to request a free Customer Delivery Inspection. And protect your organisation from counterfeit printing supplies by having an HP product expert check deliveries of suspicious cartridges in large or mid-sized purchases and tenders.

learn icon

Learn how HP’s Customer Delivery Inspections work:

CDIs are HP’s unique protection against fakes

  • CDIs are free checks by HP experts, offering an effective way to spot and avoid counterfeit printing supplies in large purchases and tenders.
  • CDIs are a non-binding invitation by HP, primarily intended for public-sector and enterprise customers, available at no cost to the customer.
  • CDIs are only carried out for large or mid-sized purchases of HP printing supplies (including Samsung-branded cartridges).

Please provide details for your request

Mandatory fields are marked*

Your details

Deal details

Please enter "0" if no respective cartridges are in the delivery

*Approximate quantity of cartridges:

Details of the supplier of suspicious products

HP respects your privacy. Visit HP's Privacy Statement to learn how HP collects and uses your personal data.

HP may contact me with personalized offers, support updates, and event news by e-mail.*

HP may contact me with personalized offers, support updates, and event news by phone.*

HP may contact me with personalized offers, support updates, and event news by mail.*

Your CDI – next steps

After you submit this form, HP’s ACF experts will review the CDI request and, if deemed appropriate, arrange for a convenient time for the free-of-charge inspection. Please store any products to be inspected separately.

You can then expect the following next steps:

expert call icon

An HP expert will contact you to schedule the CDI.

arrow
search icon

HP’s expert will examine the suspicious products.

arrow
list icon

HP will provide you with a Report of Findings.

arrow
alert icon

If counterfeits are found, HP recommends taking follow-up actions, at your discretion.