Growing the business with consumer applications

Customer at a glance

Shapeways, the New York-based service bureau, combines direct-to-consumer 3D printing with a global online marketplace, enabling designers to not only print but also sell their 3D-printed products.

The Challenge

As a direct-to-consumer 3D printing provider, Shapeways shoulders the weight of high expectations in terms of quality and turnaround times.

“It comes down to being really fast and keeping the quality high”, says Debbie Claxton, a senior 3D printing engineer whose background includes 3D product design. “We live in an e-commerce society. People have an expectation that if they place an order for something online, they are going to get it the next day. In 3D printing, that has not been realistic until recently and topping the list of demands are higher part quality and faster turnaround times.”

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