THE LATEST

End-Year Orders

November 15, 2022

Please submit all year-end orders that must be delivered before December 31st by December 15th ​

  • Delivery is not guaranteed by December 31st for orders placed after December 15th​
  • Orders submitted before December 15th that require follow up by Arize Support could also be at risk​
  • We will not accept expedited orders after December 15th - This will be lifted after January 2nd​
  • FedEx does not guarantee delivery dates between Black Friday and Christmas Eve​

Upcoming Arize Support Team Holiday Schedule

Closed: ​

  • November 24th, 2022 ​
  • November 25th, 2022
  • December 26th, 2022
  • January 2nd, 2023

Modified Hours (Open from 8:00 a.m. to 12:00 p.m. CST): ​ ​

  • December 23rd, 2022 ​ ​
  • December 30th , 2022

New Features and Updates

  • Patient Identification change​​
  • “First Name” and “Last Name” fields have been changed to say, “Line 1” and “Line 2”​
  • New Heel cut out option
  • New shell modifications, accommodations, and covering options available

Get the full list of new prescription options and learn more about these updates here.​

Structure Scanning App Update

October 21, 2022

We have just released an update to our Structure app. With this release comes an important fix that will reduce many of the crashes issues you are experiencing. This should improve your overall experience with the app and reduce interruptions in your patient flow.

New Scanning App Name

For those of you with automatic updates you may already have noticed that the name of the app was changed to “Mobile Orthoses Lab”. Those of you who manually update your software will see this change once you’ve completed the update.

Troubleshooting for Portrait mode

We have identified two minor issues that you should be aware of when using the app in portrait mode on an iPad.

  1. Entering a patient's weight
  2. Entering two different shoe sizes

If you experience any issues with inputting the above information, turn your iPad in landscape mode to use the fields.

These issues are infrequent and will not affect your ability to submit an order. We expect to have these fixed in our next release coming in early November.

New Software Release

September 27, 2022

Orthotic Styles Page Refresh

The Orthotic Style Page now includes your personalized prescription preferences. Quickly view settings for each style and easily select your preferences immediately after scanning.

Learn about the feature by downloading our guide here.

Foam Box Issues

Foam box crash issues have been fixed. If you are using foam boxes, we recommend Surefit pink foam. However, the solution is compatible with blue and green foams as well.

If using a 3D Laser Scanner, the foot imprint must be perfectly centered in the foam box for the scanner to generate an accurate capture.

Occipital App

When scanning your patient's foot, please make sure to not move the iPad if you see the message 'Please hold still so we can capture a keyframe.' Moving the scanner while this message appears will cause the application to crash.

Order Tracking

You can only view the order status on the Order tab page. Go the Patient page, click on the Order tab and look for one of the following status updates:

  • Processing – The order has been submitted and is being reviewed by an Arize Technician for order completeness.
  • Fabricating – The order is now in fabrication, which includes being 3D printed and having top cover and accommodations applied.
  • Shipped – The order is on its way back to you
  • Canceled – The order has been cancelled
  • Complete – The order has delivered.

View the tracking information by opening a "Shipped" order. Click on the tracking number found in the upper left corner of the screen to be routed to the FedEx website for more details.

Clinical App Updates

July 27, 2022

We've implemented new functionalities in the Clinical App. This includes:

  • Ability to filter patients by clinician
  • Delete non submitted orders on the patient page
  • Edit your patient's information at any stage of prescription
  • Save notes to your Prescription Preferences


Learn how to use these new features here.


New features have arrived!

June 15, 2022

Rx Expansion

Enjoy an expanded set of prescriptions in the Clinical App. This includes expanded flange options, posting, coverings and more! Log in to the clinical app to discover these new options. When combined with the Prescription Preference feature, Arize has delivered you a highly personalized experience where you have full control of your orthotic design.

Prescription preferences

You want your orthotic made in a specific way and you want an easy way to order that unique design. We have developed a way to save your preference quickly and easily. Using the Prescription Preference feature, accessible through the Home screen, create your own styles that you can save and apply to your patient prescriptions at any time.

Learn how to use this new feature with our step-by-step guide

Refurbishment Switch Program

For your patients in need of an orthotic refurbishment from another lab, we will make them a new Arize orthotic for $65. There is no need to send the other labs orthotic back to us. For more details, or to take advantage of this program, contact your Arize account manager or call our Customer Service department. Some limitations apply.

Foam Box Scanning

With the Arize 3D Laser Foot Scanner you can now scan foam boxes. Access the instructions here.

Occipital integration with clinical app

No more switching to multiple apps to scan a patient’s foot or foam box. Using the Arize scan app you can transition quickly from the scanning app directly to the clinical app. From the scanning app you transition to the clinical app and continue with the same patient for a more continuous experience.

New Software Release

April 21, 2022

Learn about the latest design improvements, new Clinical App features, and the ability to scan your foam boxes.

Orthotic Design Improvements

  1. Distal Edge Tapering: The distal edge will now taper to 1.5mm across all devices, and the center of the heel seat will also be 1.5mm to reduce device thickness. This change will not impact the rigidity you select.
  2. Flexible Reverse Morton’s: The Flexible Reverse Morton’s Extension design has been updated to improve both durability and flexibility.

Order Status

You can now track the status of your order through every step of the process. To see the order status, go the Patient page, click on the Order tab and look for one of the following status updates in each order. You can only view the order status on the Order tab page.

  • Processing – The order has been submitted and is being reviewed by an Arize Technician for order completeness.
  • Fabricating – The order is now in fabrication, which includes being 3D printed and having top cover and accommodations applied.
  • Shipped – The order is on it’s way back to you
  • Canceled – The order has been cancelled
  • Complete – The order has delivered

Tracking information

Once an order is shipped, you can track the shipment. Open any order that is labelled as “Shipped.” You will see the tracking number in the upper left corner of the screen above Order Submitted. Click on the tracking number to get up-to-date information on the package.

Search by patient name, patient ID or order number

November 8, 2022

You can now find a patient or an order by using the search icon located on your patient list. Enter your search term and select to search by patient name, patient ID or order number. Search will be restricted to the location you are signed into (if you have multiple locations).

Arize works great on your tablet!

The Arize Clinical app is now accessible from your iPad or Android tablets. You can access the app through the ‘Client Sign In’ on this page and use your current Arize login credentials. With the tablet you can use the app from anywhere and at any time.

Make sure your tablet meets the following specs: ...

Apple devices
  • Computer: MacOS 10.14: Mojave- 2018 or newer
  • Tablet: iPadOs 10.2 (2019, 7th generation) or newer
  • Browser: Safari
  • Internet access (Wi-Fi)
  • Most screen sizes, 1024x768 recommended
Android devices
  • Tablet: Android 9 or newer (2018)
  • Chromebook: Chrome OS, 2018 or newer model year
  • Browser: Chrome
  • Internet access (Wi-Fi)
  • Most screen sizes, 1280x800 recommended

Read more

Top covers available!

We made updates and changes to our top cover menu.

New: Plastazote 1/8”

Discontinued: BambooLon

Renamed: Neolon (formerly Spenco), Poly U with Vinyl Cover ...

Plastazote 1/8”

This is the standard medium-density Plastazote, with 15 Shore A Durometer that is commonly used for DME products.
Available as Plastazote Black 1/8”


BambooLon

The BambooLon has been discontinued due to poor performance and feedback. However, we will maintain a small inventory of BambooLon in order to fulfill remakes and reorders. If you have a patient that would like a reorder with the same top cover, make a request in the Notes section to “Use Bamboolon top cover”. We will not fulfill new patient orders with the BambooLon material, only remakes and reorders.


Neolon (formerly Spenco)

Updated to reflect the correct brand name of the neolon foam used, but is the same Spenco-like top cover we have been using. Due to the soft nature of Neolon foam all orthotics made with this material come with black microsuede bottom cover. If you do not want the bottom cover then use the Notes feature in the Arize app and request “No bottom cover”.

Available as:

  • Neolon Black 1/16” with bottom cover
  • Neolon 1/8” Black with bottom cover

Poly U with Vinyl cover

Updated to reflect the correct brand name of the polyurethane foam. If you want a more rigid top cover then you can request to add scrim, a thin netting that doesn’t add bulk but adds stiffness. To make that request, use the notes features and request “Add scrim”. Morton’s Extension and Reverse should not use scrim because of glue/cosmetic reason.

Available as:

  • Poly-U w/Black vinyl cover 1/16”
  • Poly-U w/Black vinyl cover 1/8”

Read more

New printed Morton’s Extension and Reverse Morton Extension

We can now print Morton’s Extension and Reverse Morton’s Extension into the shell. ...

Morton’s Extension Options:

There are two options for the Morton’s Extension: Flexible and Semi-Rigid. The Flexible Morton’s Extension allows for free range of motion. The Semi-Rigid Morton’s has a hinge that stops motion at 45 degrees.

  1. The default values for the Morton’s Extensions are, listed below; however all of these options can be modified to your specific prescription needs. The default values are:
    1. Length: to the sulcus
    2. Width: From the medial edge of the 1st to the 1st interspace
    3. Thickness: 2.5 mm

If you want to change any of the values of the Morton’s Extension then please make a request using Notes. If you want to speak with someone to customize the modification then please request a Clinical Consultation in the app.

Reverse Morton’s Extension:

The Reverse Morton’s Extension is flexible to allow for full range of motion.

  1. The default values for the Reverse Morton’s Extensions are, listed below; however all of these options can be modified to your specific prescription needs. The default values are:
    1. Length: to the sulcus
    2. Width: From the 1st interspace to the lateral edge of the 5th
    3. Thickness: 2.5 mm

If you want to change any of the values of the Reverse Morton’s Extension then please make a request using Notes. If you want to speak with someone to customize the modification then please request a Clinical Consultation in the app.


Read more

Need more help?

1 (833) 416-0417

Email: support@arizeclinical.com

Monday – Friday 7:00 am to 7:00 pm CST

Excludes Saturday, Sunday, and certain US holidays

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